Cocoa Bean

Shoppe


585.381.1620

39 South Main Street, Pittsford, NY



good quality chocolate: hand-crafted artisan truffles and fine chocolate bars from around the world

Service Center


Payment

In-store and by phone, Cocoa Bean Shoppe accepts Visa/Mastercard and Discovery credit cards, checks, cash, and Cocoa Bean Shoppe certificates.

For your online order and payment, please use PayPal.com. This is the safe and easy method to make your purchase online; you do not need to have an account with PayPal. For more information and instruction, please visit the PayPal website.

For security reasons, Cocoa Bean Shoppe will not save your credit card details.


LivingSocial /Groupon /AmazonLocal Voucher Redemption

We appreciate everyone who purchased a LivingSocial /Groupon /AmazonLocal voucher for our chocolate classes! If you haven't redeemed them yet and the promotional value is expired, please remember that the purchase price is still valid. The purchased value may be applied to the price of any full-price Chocolate School classes. At the time of booking the class, you will be asked to pay the balance.


The Fine Print

No any voucher can be used for any purpose other than attending a class; it has no cash value, and cannot be used to purchase chocolates, drinks, or merchandise.

Important: It is entirely the voucher holder’s responsibility to redeem a voucher in a timely manner so as to avoid disappointment. In a case, if a voucher is purchased as a gift, it is a purchaser's responsibility to inform a gift receiver about the expiration date for a promotional value.

No extensions of expiration dates for a promotional value.

If you do not agree with this policy please contact with your voucher seller company with your questions or for a refund. We are not responsible for payment you made for vouchers.

Thanks, and we look forward to seeing you!

 

Return Policy

We do not accept returns of perishable chocolate and non-chocolate products.

Customers, who purchased items in a store, can return non-perishable items within 15 days from the day of purchase with a valid store receipt only. No returns and refunds without a valid receipt. Cash refunds may not be available for amounts over $100.

If our product was shipped to you, we accept returns within 15 days of the day of delivery the order. The item must be in perfect conditions, with our store's tag. You will be responsible for shipping and packaging costs; a track number is required.

Cocoa Bean Shoppe reserves the rights to refuse and limit the number of returns and holiday/seasonal products.

Corporate gift orders, custom chocolate orders, and wedding favors are final sales.

No refunds for private chocolate events; but you can re-schedule the event;


Gift Certificates Policy

Cocoa Bean Shoppe gift certificates are limited by 80.00

The following Terms and Conditions are applied to Cocoa Bean Shoppe certificates:

"Valid six months since purchased, in-store only; no service fees; not be redeemed for cash; can not be increased in value; no replacement for a lost, stolen, or destroyed gift certificate. Reproductions are not accepted."

Gift certificate is not redeemable for cash.


Sales Taxes

The New York State sales taxes will be added to all orders, which will be sold or/and shipped to residents of the New York State. No sales tax will be added to orders to be shipped to other states than New York State. In such a case, a customer will be responsible for paying sales taxes.